You canpurchase from our 75+ lab tests online without consulting your healthcareprovider.

Yes, our lab tests are the same used by doctors and hospitals across the United States. We conduct these lab tests in CLIA-certified laboratories.

First, visit the AlphaDERA Labs TOD website (www.tod.alphaderalabs.com) to browse and purchase lab tests. Create your AlphaDERA Labs TOD account. You can visit AlphaDERA Labs’ patient service center for In Person sample collection or use an At Home kit to collect the sample yourself. Alternatively, you can choose an In Home sample collection, where our certified phlebotomist will come to your location. We will notify you when your results are ready and are accessible via AlphaDERA Labs TOD portal using your account.

AlphaDERA Labs’ testing is conducted in clinical laboratories certified by CLIA. We provide advanced medical lab tests and diagnostic services using a widespread network of primary clinical laboratories and specialized testing facilities. Regular quality assurance testing is conducted in our laboratories to guarantee result accuracy.

Detailed explanations of each lab test, along with eligibility criteria, can be found on our website. If you are uncertain about the appropriate lab test, we recommend consulting your healthcare provider for guidance.

Yes, currently, AlphaDERA Labs only offers At Home COVID-19 Antigen testing kits for minors.

If you live in Arizona (AZ), Alaska (AK), or Hawaii (HI), you cannot purchase lab tests.

No, it is not possible to have lab test results prioritized or expedited.

Navigate to the "Shop Tests" option on the top navigation bar of our website. Browse the available tests, select the ones you need, add them to your cart, and create an account.

Certain At Home collection kits can be purchased and sent to others. Review the product page to ascertain whether the specific At Home collection kit you are interested in can be purchased for someone else.

Yes, you can purchase the same lab tests more than once in a single transaction.

Following the checkout process, an acknowledgement page will be displayed. Furthermore, you will receive a purchase confirmation email from AlphaDERA Labs. Your lab test will be documented on your Orders page within your Account.

This could be due to residency in a state where our tests are not available or it could be due to age or gender restrictions.

When you create a new account during the first checkout, you'll receive an email to confirm your address after completing the purchase. This confirmation is required to view your results. If you've purchased a test before, confirming your email is necessary for added security before making a new purchase or viewing results. If your communication email changes, the new address also requires confirmation.

We welcome payments through Visa®, Mastercard®, and American Express credit cards. Health Savings Account (HSA) or Flexible Spending Account (FSA) cards are not currently accepted.

Currently, Health Savings Account (HSA) or Flexible Spending Account (FSA) cards are not accepted.

No, the lab tests offered for purchase on TOD by AlphaDERA Labs cater to individuals who choose to pay directly for testing and do not intend to seek reimbursement from their insurance carrier or the government. By using AlphaDERA Labs services, you acknowledge that the associated costs are your sole financial responsibility.

We prioritize the security of your payment information. Employing Transport Layer Security (TLS), we encrypt your credit card number, name, and address details, ensuring that only AlphaDERA Labs can decipher this information.

To monitor the progress of your purchase, log in and go to the AlphaDERA Labs’ Orders page. If your transaction is not displayed on the Orders page, it is probable that the charge is still in the process of being finalized by your credit card company.

If a purchased test cannot be conducted, a "Test Not Performed" message will be communicated to you, and a refund will be processed to the original form of payment used for the purchase.

Upon completing your purchase, revisit www.tod.alphaderalabs.com and select the “Schedule Appointment” option on the right side of the top navigation bar. Identify the nearest AlphaDERA Labs’ patient service center and schedule an appointment. Input your information, including your address and contact details. Verify your appointment details and click the “Schedule Appointment” button.

You can schedule your appointment by navigating to Schedule Appointment. If you already have an appointment, you can view, change, or cancel it here.

No, you can schedule multiple purchased tests for the same appointment.

In most cases, you can have samples collected for multiple orders within a single appointment. However, a few tests may require a separate appointment due to specific requirements.

If you already have an appointment, you can view, change, or cancel it here.

Your purchase remains valid for 60 days from the purchase date. You have the flexibility to reschedule an appointment at any time before it expires.

When visiting a patient service center:

• Scheduled appointments are strongly encouraged for priority service.
• If you walk in, you may need to wait for the next available opening.
• Nose masks are compulsory, even if vaccinated.
• Kindly arrive and check in 15 minutes prior to your appointment. Late check-ins (over 15 minutes) will be accommodated as walk-ins.
• For severe symptoms, consult your doctor before scheduling an appointment.

Some tests may require fasting, and specific dietary instructions will be provided for the test you purchase.

Fasting for a lab test entails abstaining from consuming anything except water, usually for 8 hours or more. Prescription medications can still be taken during this fasting period.

Fasting ensures the most reliable results for tests that require it. If you don't fast and still want the test performed, we will note it on the report for reference.

Bring your Unique Identification Number and a valid photo ID. Open the email received on your registered email address and present your Unique ID to the registration attendant upon arrival. Also, bring your order number or a copy of your order details.

You will be notified by email once your lab test results are available. Log in to your AlphaDERA Labs results portal to view and access your results.

Turnaround times vary based on the test type. Upon availability, you will receive an email prompting you to log in and review the results on the AlphaDERA Labs results portal.

Your results will not be disclosed to your primary doctor or other healthcare providers unless you opt to share them directly. AlphaDERA Labs, however, may disclose your information or test results as required by law, such as to public health authorities.

If you have an AlphaDERA Labs TOD account, you can log in to our result portal to view the lab test results ordered by your doctor.

Your purchase includes the opportunity to discuss your test results with a certified AlphaDERA Labs physician at no extra charge. However, understanding the results is your responsibility, and you should consult your doctor for clarification and decisions about your health.

Your purchase entitles you to speak with a certified AlphaDERA Labs physician regarding any of your lab test results. Contact AlphaDERA Labs at +1 (832) 402-8733 from Monday to Friday between 9:00 am and 5:00 pm EST to schedule a discussion.

Log in and check your AlphaDERA Labs results portal for the status of your results. Alternatively, contact customer support for assistance by calling at +1 (832) 402-8733 from Monday to Friday between 9:00 am and 5:00 pm EST or emailing at info@alphaderalabs.com.

For further assistance, please contact customer support at +1 (832) 402-8733 from Monday to Friday between 9:00 am and 5:00 pm EST or email at info@alphaderalabs.com. We can guide you on accessing your lab test results in the results portal.

At Home collection kits comprise the necessary components for collecting various samples, such as blood, saliva, urine, or nasal secretions, depending on the type of test. Some kits need to be returned to AlphaDERA Labs for processing, while others allow for At Home testing and results. Each kit is accompanied by detailed instructions, including links to instructional videos.

Yes, At Home collection kits that permit At Home use and result reporting have an expiration date indicated on the packaging. After this date, the kit becomes invalid and cannot be utilized. It's important to note that these kits are nonrefundable and noncancelable.

You can have an At Home collection kit shipped to your billing address or an alternate shipping address. If you've purchased multiple tests for one or more individuals, you can use the Address Book to send kits directly to the recipients. However, tests cannot be purchased and shipped to Arizona (AZ), Alaska (AK), and Hawaii (HI).

No, shipping is included in the overall price of the At Home collection kit.

The AlphaDERA Labs service fee is collected to cover independent physician oversight of lab testing, including test ordering and follow-up services. This fee is added to the cost of tests in the shopping cart. It applies per kit for At Home collection kits that require lab processing.

At Home collection kits should arrive within a few business days. Upon shipment, you'll receive an email with tracking information to monitor the delivery status. You can also track the status on the Orders tab.

Yes, you can track the shipment and testing status of your At Home collection kit in your account on the Orders tab. Status updates include Order Placed, Kit Shipped (with tracking number), Sample Received, and Results Ready.

Refer to the documentation accompanying your kit for specific instructions.

Kits designed for At Home use and result reporting have an expiration date printed on the packaging, after which they are considered invalid and nonrefundable.

After purchasing a Genetic Insights At Home collection kit, you have 60 days before kit activation to cancel and receive a refund. There's a nonrefundable cancelation fee of $45. If the sample doesn't reach the AlphaDERA Labs laboratory within 90 days of kit activation, the purchase expires, and you receive a refund (minus the cancelation fee).

For all other At Home collection kits with lab and result processing, after purchasing, you have 60 days before kit activation to cancel and receive a refund, with a nonrefundable cancelation fee of $45. If the sample doesn't reach the AlphaDERA Labs laboratory within 14 days of activation, the purchase expires, and you receive a refund (minus the cancelation fee).

Your At Home collection kit provides all the necessary materials for sample collection. If you have any questions, contact the number provided on the materials in your kit. Detailed instructions are included, and if applicable, instructional videos can guide you through the process.

Certain tests may require fasting or specific dietary restrictions before sample collection. The instructions accompanying your At Home collection kit will provide details on any fasting or diet requirements.

AlphaDERA Labs patient service centers cannot accept At Home collection kits or your sample. If your kit requires returning to AlphaDERA Labs for processing, use the provided prepaid and pre-addressed packaging.

Each sample must be returned in the designated prepaid, pre-addressed packaging provided. Consult the instructions in your At Home collection kit for crucial details on packaging and returning samples.

Kits designed for At Home use and result reporting have an expiration date printed on the packaging, after which they are considered invalid and nonrefundable.

After purchasing a Genetic Insights At Home collection kit, you have 60 days before kit activation to cancel and receive a refund. There's a nonrefundable cancelation fee of $45. If the sample doesn't reach the AlphaDERA Labs laboratory within 90 days of kit activation, the purchase expires, and you receive a refund (minus the cancelation fee).

For all other At Home collection kits with lab and result processing, after purchasing, you have 60 days before kit activation to cancel and receive a refund, with a nonrefundable cancelation fee of $45. If the sample doesn't reach the AlphaDERA Labs laboratory within 14 days of activation, the purchase expires, and you receive a refund (minus the cancelation fee).

Review the information provided with your At Home collection kit, including instructions or videos, for guidance on collecting a sample while sick.

Contact customer support at +1 (832) 402-8733 from Monday to Friday between 9:00 am and 5:00 pm EST or email at info@alphaderalabs.com for assistance.

The address book enables you to save numerous shipping addresses for yourself and others, which can be utilized during the checkout process. Please update the address book in your Account settings, as changes made during checkout will not be retained.

Address Book entries can only be updated from your Account settings. If changes are made during checkout, they are not saved.

Only some tests are eligible for purchase for someone else. Follow the steps outlined on the site, including selecting "Others" under "Who is getting tested?" and using the "Shipping to Multiple addresses" option during checkout.

AlphaDERA Labs’ mobile phlebotomists undergo regular proficiency testing and adhere to strict safety protocols. They are up-to-date on their credentials, having passed a comprehensive safety screening and background check. Our phlebotomists have diverse backgrounds, including RNs, LPNs, Medical Assistants, Medical Technicians, and Lab Technicians.

After collection, the AlphaDERA Labs’ mobile phlebotomist will deliver the sample directly to the nearest AlphaDERA Labs diagnostics location for processing. You will receive an email notification once your lab test results are available.

After processing your In Home sample collection purchase, an email will be sent to the registered address. This email will include a link for scheduling your In Home sample collection with an AlphaDERA Labs' mobile phlebotomist.

You can reschedule your sample collection up to 24 hours before your scheduled appointment. Changes made within 24 hours may result in cancelation, incurring the full collection fee. Cancelations made within 24 hours of the scheduled appointment are nonrefundable and include a $10 nonrefundable administrative fee. If not completed within 60 days of purchase, your In Home sample collection will expire, and the full $55 collection fee will be charged.

For any changes, please call AlphaDERA Labs at +1 800-588-3938 from Monday to Friday between 9:00 am and 5:00 pm EST.

AlphaDERA Labs currently offers In Home sample collection in specific areas. If you reside in eligible zip codes and your test allows for At Home sample collection, you can book In Home sample collection.

No, the In Home sample collection can only be purchased for yourself.

If the FAQs don't address your queries, contact Customer Support at +1 (832) 402-8733, from Monday to Friday between 9:00 am and 5:00 pm EST, or email at info@alphaderalabs.com.

To speak with a customer support representative, call +1 (832) 402-8733 from Monday to Friday between 9:00 am and 5:00 pm EST

For In Person tests, you have 60 days to cancel before sample collection at an AlphaDERA Labs patient service center. A nonrefundable cancellation fee of $20, including AlphaDERA Labs' fee, applies, and in some states, applicable taxes are nonrefundable. Refunds are processed within 7-14 days, with an email confirmation.

For At Home collection kits that can be used and resulted at home, these kits are noncancelable and nonrefundable.

For Genetic Insights kits, you can cancel the purchase within 60 days of kit activation with a nonrefundable cancellation fee of $45, including AlphaDERA Labs' fees. Applicable taxes may be nonrefundable. Refunds are processed within 7-14 business days.

For all other At Home collection kits with lab and result processing, you have 60 days before kit activation to cancel the purchase, with a nonrefundable cancellation fee of $45, including AlphaDERA Labs' fees. Applicable taxes may be nonrefundable. Refunds are processed within 7-14 days.

To cancel with a AlphaDERA Labs customer support representative, call +1 (832) 402-8733, from Monday to Friday between 9:00 am and 5:00 pm EST, or email info@alphaderalabs.com. If you've made an appointment, cancel it on the Schedule Appointment page.

Schedule, change, or cancel appointments on our Schedule Appointment page. If you already have an appointment, view, change, or cancel it here.

Having an AlphaDERA Labs TOD account is essential for securely delivering your lab test results. As part of the purchase process, logging into your AlphaDERA Labs TOD account is required. If you don't have one, you'll be prompted to create an account during the purchase.

Click on Click on "Login," located in the navigation bar on the top right side of tod.alphaderalabs.com. Next, choose "Create an account" and provide the necessary information for registration. An activation confirmation email will be sent to your Inbox. If it is not in the Inbox, check your Spam and Junk folders. If not found, click "Login," re-enter your credentials, and use the pop-up window to resend the confirmation email.

The email used for registration is your User ID and cannot be changed. While the User ID remains the same, you can update the communication email address for lab test notifications or other account-related communications. To change it, log in, open Communication preferences in your Account settings, and enter the new email address. Confirm the change via the sent confirmation email before logging in or purchasing tests.

The email used for registration serves as your User ID and cannot be altered. However, you can modify the communication email address for lab test notifications or other communications by logging in and adjusting communication preferences in your Account settings. Confirm the change through the provided confirmation email before logging in or purchasing tests.

You can change your Communication Email address by logging in and updating Communication preferences in your Account settings. Confirm the change through the sent confirmation email before logging in or purchasing tests.

If you forgot your password:

• Click "Login" on the top navigation bar at tod.alphaderalabs.com
• Select "Forgot Password."
• An email with a 6-digit verification code will be sent from (valid for 30 minutes) noreply@todalphaderalabs.com
• Enter the verification code and click Next.
• Input your new password, ensuring it meets the specified criteria.
• Click Next.
• Once the Success page appears, click Back to Login to log in.
• You'll receive an email confirming your password change.

Contact customer support at +1 (832) 402-8733 from Monday to Friday between 9:00 am and 5:00 pm EST, or email at info@alphaderalabs.com for assistance.

Yes, you can update personal information such as phone numbers and addresses by logging in, visiting your Account Profile, and clicking Edit. If you've purchased an In Person test before updating information, inform the phlebotomist at the AlphaDERA Labs patient service center of any changes for updating on your test results report.

For In Person tests, you have 60 days to cancel before sample collection at an AlphaDERA Labs patient service center. A nonrefundable cancellation fee of $20, including AlphaDERA Labs' fee, applies, and in some states, applicable taxes are nonrefundable. Refunds are processed within 7-14 days, with an email confirmation.

For At Home collection kits that can be used and resulted at home, these kits are noncancelable and nonrefundable.

For Genetic Insights kits, you can cancel the purchase within 60 days of kit activation with a nonrefundable cancellation fee of $45, including AlphaDERA Labs' fees. Applicable taxes may be nonrefundable. Refunds are processed within 7-14 business days.

For all other At Home collection kits with lab and result processing, you have 60 days before kit activation to cancel the purchase, with a nonrefundable cancellation fee of $45, including AlphaDERA Labs' fees. Applicable taxes may be nonrefundable. Refunds are processed within 7-14 days.

To cancel with a AlphaDERA Labs customer support representative, call +1 (832) 402-8733, from Monday to Friday between 9:00 am and 5:00 pm EST, or email info@alphaderalabs.com. If you've made an appointment, cancel it on the Schedule Appointment page.

Once you log in, confirm your email address, and enter the verification code, find your purchases listed on the Orders tab in your account for added security.

Refunds are processed within 7-14 business days after canceling your purchase or when your order expires. An email confirmation of the refund process will be sent to you.

For refund-related issues after 14 days from cancelation or order expiration, contact customer support at +1 (832) 402-8733 from Monday to Friday between 9:00 am and 5:00 pm EST, or email info@alphaderalabs.com.

For In Person tests, if you don't have your sample collected at a AlphaDERA Labs patient service center within 60 days of purchase, your purchase will expire. You'll be automatically refunded your total purchase amount minus a nonrefundable cancelation fee of $20. Applicable taxes may be nonrefundable.

For At Home collection kits, these kits have an expiration date on the packaging. After expiration, they become invalid and nonrefundable.

For Genetic Insights kits, you have 60 days before kit activation to cancel, with a nonrefundable cancelation fee of $45. After activation, if your sample doesn't reach a AlphaDERA Labs laboratory within 90 days, your purchase will expire. Refunds are processed within 14 days.

For all other At Home collection kits with lab and result processing, you have 60 days before kit activation to cancel, with a nonrefundable cancelation fee of $45. After activation, if your sample doesn't reach a AlphaDERA Labs laboratory within 14 days, your purchase will expire. Refunds are processed within 14 days.

An email notifies you that your purchased test is nearing expiration due to the absence of a collected sample. It specifies the expiration date, and if left unattended, your purchase will be partially refunded according to the expiration policy. Schedule Appointment to collect the sample before the expiration date.

All lab tests on tod.alphaderalabs.com undergo oversight by licensed AlphaDERA Labs physicians. Your purchase will initially show as "Pending" on the Orders tab immediately after checkout. Once AlphaDERA Labs reviews and approves your order, you'll receive an order confirmation email, and your purchase status will be updated to "Order placed" in your account. If further attention is needed, you'll be notified via email.

For details on our small business solutions, which may include purchasing promotional codes (or coupons) for employee testing, please reach out to our business development team at info@alphaderalabs.com